Frequently Asked Questions

Last Updated April 21, 2008

Support Form

How do I know what version I have?

How do I move my program icon to my Desktop?

Can I change my column widths for the fields?

Can I Sort my information by a different column other than the first?

Can I Search using more than one field and multiple criteria in each field?

When viewing the screen pictures on the web site they're fuzzy and unclear - how can I view the screen images more clearly?

Do you have a Mac version available?

Can I register my software program via e-mail?

What other software programs do you have?

 

Questions - MS Vista:

Will your program run on Windows Vista?

I'm having trouble getting the HELP section to work - is there a fix?

 

Questions - Version 1.0 - 1.1:

How do I move around in the program?

How can I speed up entering many magazines or similar items?

Can I print just specific entries without printing my entire inventory?

Can I import my inventory reports into my Hand-Held Device?

How can I create a report with dollar ($) totals for insurance purposes?

When viewing images inside the program, they're too big & overlay the screen- Can I fix this?

Version 1.0 - I did a Backup, now my entries are missing from the screen, what happened?

Updates/Upgrades:

I have version 1.0 - How do I Upgrade to Version 1.1 & what does it include?

QUESTION:	How do I know what version I have?
ANSWER:	Open the program. Click on Scrapbook on the left side of the screen. On the right side will be the Opening Scrapbook screen. The version number is in the lower left corner (right side of screen).

QUESTION:

How do I move my program icon to my Desktop?

ANSWER:

Your program icon is; a group of Colored Folders and the icon wording is; Organizing Software. From Start, go up to Programs, then to LNS Software and locate the Colored Folders icon. Click on the icon, but do not let up on the left mouse button. Hold down your left mouse button while you drag the icon over onto your Desktop. HINT You can drag and drop the icon anywhere on your Desktop If you let up on your mouse button the program will start. If it opens, close it and try again. If you've never dragged and dropped an icon onto your Desktop before this may be a little tricky - just keep trying and you'll get it.

QUESTION:

Can I change my column widths?

ANSWER:

Yes you can change your column widths in each screen. Move your mouse to the right side of any column heading until you get the Horizontal double-sided arrow symbol. Holding down the left button on your mouse, drag the side of column to the desired width. Double clicking your mouse, when you see the arrow symbol, will increase the column width to the maximum width. HINT The column widths you set will be the column widths on your printed reports. The program will memorize the column widths you set in each screen.

QUESTION:

Can I Sort my information by a different column other than the first?

ANSWER:

Yes, you can sort your information by any column you want. By default the program automatically sorts by the first column, then left to right in each section. To change how your information is sorted, double click on any column heading above your personal entries (right side of screen) and your information will sort alphabetically/numerically by the column you selected. If you double click again on the same column heading, the sort will reverse back. Your information will print the way you have it sorted.

QUESTION:

When viewing the screen pictures on the web site they're fuzzy and unclear - how can I view the screen images more clearly?

ANSWER:

When viewing a screen picture, if you slowly move your mouse pointer around the screen (I usually move it to the lower right hand corner) a small window appears (a square with an arrow pointing out of each corner). Be patient, sometimes it takes a few seconds for this small window to appear. Clicking on this icon allows you to enlarge the picture to actual size. You can also print the screen pictures and they are clear.

QUESTION:

Do you have a Mac version available?

ANSWER:

At this time, our program is only available for IBM and compatible computers using Windows 95 and later. This information was provided by a MAC user who is using our program: She is running our program on a 266 iMac. She opened her Virtual PC program (which came with her iMac) and installed the program. She also needed to increase her RAM from 32mb to 64mb to run the program. We realize that Ideally MAC users would like a MAC version, so we are trying to find a programmer to do the job!

QUESTION:	Can I register my software program via e-mail?
ANSWER:	Yes, Simply click on Registration below, fill out the form and send to us! Registration

QUESTION:	What other software programs do you have?
ANSWER:	Yes, we also have programs for Needleworkers, Knitters & Crocheters, People Who Sew, Quilters and Rubber Stamp. Look for more programs coming soon!

QUESTION:	Will your program run on Windows Vista?
ANSWER:	Yes, the Needleworker will install and run on Windows Vista

QUESTION:	I'm having trouble getting the HELP section to work - is there a fix?
ANSWER:	MS Windows has fixed this problem with the HELP not working with Vista. Here's the link to click on: Windows Help can't display Then click on the link under Introduction. Then click on Continue in Validation Required area. Then follow the ensuing instructions

QUESTION:

How do I move around in the program?

ANSWER:

On the left-hand side of the screen, you'll see Applications. Click on the Plus (+) to the left of Applications. Under Applications, you'll now see the Scrapbook folder. Click on the "+" to the left of the Scrapbook Folder. Two more Folders appear; Inventories and Personal. Each of these folders also has "+" on the left side. These are all sections/screens. Click on the "+" to the left of Inventories folder. Five more folders appear; Papers/Albums, Cutouts/Puchies/Stitckers, Embellishments, Markers/Pens/Pencils, and Tools. These are all sections/screens. Click on the "+" to the left of the Personal folder. Four more folders appear; Ideas/Books/Magazines, Swaps/Submissions, Journal/Projects and Classes. These are all sections/screens. Click on any section/screen name or icon to enter a specific section/screen. Click on either the wording or the icon to activate the Address Book section/screen. NOTE When you enter a screen, your entries will list on the right side of the screen. If you've just purchased the program, the right side of the screen will be blank.

QUESTION:	How can I speed up entering many magazines or similar items?
ANSWER:	Click on an existing entry and select Edit. Click on the "Save As" Box at the bottom of the Edit window, edit the information you want and click on OK. This will add a new entry with minimal time and typing.

QUESTION:

Can I print just specific entries without printing my entire inventory?

ANSWER:

Yes, before entering the Print window... From your personal data you can click/hi-light an existing entry or entries (horizontally) with your mouse. When you do this, the entry or entries will be selected/hi-lighted. To select multiple entries in a continual list: hi-light an entry and hold down the Shift key while pressing the Down or Up Arrow key until the desired entries are selected. To select multiple entries not in order: hi-light an entry and hold down the Control button while click on the desired entries. Now, click on the Print icon and enter the Print window. Click on the box directly to the left of the Print Selected Items Only. This box should now be checked. When you Print, only the entries you pre-selected/hi-lighted will print.

QUESTION:

Can I import my inventory reports into my Hand-Held Device?

ANSWER:

Yes, if your hand-held device supports MS programs. In the print window you now have the option to print using MS Excel. Choose this option and when you report pastes into Excel, use the Save As feature and save the report on your hard drive. For example, if it's your Sticker Inventory report, save the report as Sticker.xls. You can then copy this file to your Hand-Held Device. MS Excel is a spreadsheet format that most Hand-Held Devices can read.

QUESTION:

How can I create a report with dollar ($) totals for insurance purposes?

ANSWER:

When entering your item costs in the Cost field, enter only a number. Don't enter a $ or anything other than the cost. For example enter 1.50, not $1.50. Choose the Print option. In the print window choose MS Excel as your Print Option. When the report pastes into Excel, you'll see that one of the columns contains your costs. First hi-light the entire cost column. You can do this by clicking on the column heading. For example, the columns are lettered A,B,C etc. If your Cost column is "F", then click on "F" and the entire "F" column will hi-light. Now click on Format, then Cells, then Currency and click on OK. You can Sum your costs by clicking once on the first (top) cost cell (box) so that the box has a bold out-line, then hold down your Shift Key while pressing the Down Arrow Key until everything in the column is hi-lighted. Hi-light one cell (box) below your last cost. When you let go of the Shift & Down Arrow keys the cost column should be hi-lighted one cell below your last cost. Now click on the Auto Sum Key. It should be across the top of the screen and looks like a greek letter for E. If you place your mouse pointer on any of the Keys across the top of the screen you'll get a word description for each key. This example will apply to all your screens as far as getting costs.

QUESTION:

Images - When viewing images inside the program, they're too big & overlay the screen- Can I fix this?

ANSWER:

Yes, this can be changed/fixed and here's how... When you click on the "View Picture" icon your Image Viewer opens and you'll see the picture you attached to the entry. The first time you view a picture associated to an entry the Image Viewer window will probably be much too large, overlay the screen and all your entries. I suggest re-sizing the Image Viewer window so that it fits in the lower left hand corner of the program's screen. This area is blank on your screen. This way you can see both the picture and entry. Once you re-size your Image Viewer window, this new size will be memorized. So the next time you open a picture the Image Viewer will open in the same size and position as before.

QUESTION:

I have version 1.0 - How do I Upgrade to version 1.1 & what does it include?

ANSWER:

The Version 1.1 upgrade is free to version 1.0 users. This upgrade fixes a problem with the program's Backup feature. Click here for more information. The downloaded Scrapbook version 1.1 upgrade file name is: Scrap1_11u.exe. After downloading, locate the file on your hard drive and double click on the file to install. This file is a self extracting zip file. Choose the Unzip option in the pop-up window. In order to successfully install this upgrade you must know where your version 1.0 is installed on your computer. Click here to download the Free version 1.1 upgrade (file name: Scrap1_11u.exe)

PROBLEM/BUG and FIX:

This is a known problem/bug for version 1.0 users only and is only associated with using the Backup feature from inside the program. This version 1.1 Upgrade fixes the problem with the program's Backup feature. Click here to download to version 1.1 upgrade (file name: Scrap1_11u.exe) The downloaded Scrapbook version 1.1 upgrade file name is: Scrap1_11u.exe. After downloading, locate the file on your hard drive and double click on the file to install. This file is a self extracting zip file. Choose the Unzip option in the pop-up window. In order to successfully install this upgrade you must know where your version 1.0 is installed on your computer. If you've already done a backup from inside the program and your data is gone: Don't worry or panic, your data isn't actually gone, it just seems that way because you can't see it. Don't do a second backup! Close the program. Using either My Computer or Windows Explorer, copy the contents of your backup to the C:\program files\LNS Software\data\scrap directory. Open the program. Your data should be there.

If your question isn't answered here, you may submit a question through our Support Form

 

We welcome and encourage your suggestions and ideas!

Please E-mail me at: Laura@LNS-software.com